Description: 1. Introduction. Purposes, Systems and Methods. The System Context. The Users. The Business of the Office. Trivial Interactions. Interaction Sequences. Business Requirements. Workflow Requirements. A More Realistic Context. Why People Matter. The Focus of This Book. Chapter Summary. Questions. 2. Overview of the Method. Four Phases and a Database. Project Flexibility. The Method Phase Chapters. The Method Phases. The Entity Model Phase. The Business Interaction Model Phase. The Business Tasks Definition Phase. The Office Workflow Definition Phase. Database Implementation. Chapter Summary. Questions. 3. The Basic Entity Model. Entities. Further Modelling. Some Basic Ideas. Representing the Model. Associations and Pointers. Attributes and Values. Choosing Entity Classes and Attributes. Entity Keys. The Limitations of a Data Model. Chapter Summary. Questions. 4. Initial Lifecycle Definitions. Lifecycle Stages. Flexible Sequencing. Office Tasks. Starting a Lifecycle. Lifecycles and Entities. Lifecycles and Stages. Lifecycles and Tasks. Subtask Structures. Interacting Lifecycles. Chapter Summary. Questions. 5. Further Entity Modelling. Further Topics. Entities and Classes. Classification Entities. Entity Classes and Roles. Datasets. Null and Special Values. Chapter Summary. Questions. 6. Tasks, Lifecycles and Programs. Progress Through a Lifecycle. Programs for Tasks. The Context and Content of a Task. Tasks and Lifecycles. Backtracking. Dataset Context of a Task. Data Interactions. Rules and Functions. Decision Tables. Chapter Summary. Questions. 7. Office Workflow. Scheduling Users' Work. The Workflow Problem. System Action and Reaction. A Data Model For Tasks. Task Coordination. Menu Structure. Supporting the Menu Structure. Templates. Workflow Reporting. Chapter Summary. Questions. 8. A Database Implementation. Aspects of Database Design. Data and Programs. Classes and Individual Instances. The Large Structure of the Database. A View of Lifecycles and Tasks. Advantages for Workflow and Lifecycles. Effective Dates. Implementing Roles. Special Pointer Values. Chapter Summary. Questions. 9. Project Structure. A Larger View. Goals and Risks. Technical Constraints and Freedoms. User Commitment and Discovery. Total User Ownership. Speed of Development. Documentation. Incompleteness Risks. Chapter Summary. Questions. Appendix 1: Glossary. Appendix 2: Diagrammatic Notations. Appendix 3: The LogicWare Environment. Index.

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