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Business Process Improvement the Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

by H. James Harrington

  • ISBN: 9780070267688
  • ISBN10: 0070267685

Business Process Improvement the Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

by H. James Harrington

  • List Price: $40.00
  • Binding: Hardcover
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 03/01/1991
  • ISBN: 9780070267688
  • ISBN10: 0070267685
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Description: Why Focus on Business Processes? Setting the Stage for Business Process Improvement.Organizing for Process Improvement.Flowcharting: Drawing a Process Picture.Understanding the Process Characteristics.Streamlining the Process.Measurements, Feedback, and Action (Load, Aim, and Fire).Process Qualification.Benchmarking Process.The Beginning.Appendix: Interview Guidelines.
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