Capturing Customers Hearts: Leave the Competition to Chase Their Pockets
- Binding: Paperback
- Publisher: Financial Times/Prentice Hall
- Publish date: 01/01/2007
Description:
An outstanding customer relationship is the only safe way of building differentiation. Building customer loyalty means competing with others on emotion rather than price. This text shows how to leave the competition behind.
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Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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