Check-In Check-Out
- List Price: $96.00
- Binding: Hardcover
- Edition: 6
- Publisher: Prentice Hall
- Publish date: 08/01/1999
Description:
This book has been a job-training leader and valuable professional reference in rooms management for over two decades.
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It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work -- from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests -- reservation, arrival, billing, departure, auditing and accounting -- the book treats both the how-to (e, g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry.
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