Customer Service a Practical Approach
- List Price: $58.00
- Binding: Paperback
- Edition: 2
- Publisher: Prentice Hall
- Publish date: 09/01/1999
Goes beyond providing reasons why customer service is important by defining proven methods for creating an environment that achieves excellence in customer service. Discusses such current issues as the rapid integration of technology and the multi-cultural marketplace, and emphasizes critical areas of skill-building essential to success, i.e., problem-solving and decision making, time management, human relations, leadership, and technology training. Discusses the changing marketplace; understanding the customer of the 21st century; embracing new technologies; call centers; customer service over the Internet; and enhancing service experiences and building customer loyalty. Offers new sections on reputation management, ethics in customer service, and understanding chum, and includes a perforated "Redi-reference card" at the end of the book containing highlights, key terms, and selected chapter illustrations.
Seller | Condition | Comments | Price |
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Wonder Book - Member ABAA/ILAB
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$8.98
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Ergodebooks
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Good |
$11.39
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Basi6 International
New |
$47.91
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discount_scientific_books
New |
$54.53
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