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Customer Service Career Success Through Customer Satisfaction

by Paul R. Timm

  • ISBN: 9780130859594
  • ISBN10: 0130859591

Customer Service Career Success Through Customer Satisfaction

by Paul R. Timm

  • List Price: $36.99
  • Binding: Paperback
  • Edition: 2
  • Publisher: Prentice Hall
  • Publish date: 09/01/2000
  • ISBN: 9780130859594
  • ISBN10: 0130859591
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Description: This practical, real-world book presents the skills essential for success in customer service. It brings together a wealth of the best information from professional books and academic textbooks, and the authors broad consulting experience. Includes information on making optimum use of the Internet as a customer service professional. A clear, usable process is employed for developing the skills, attitudes, and thinking patterns needed to win customer satisfaction and loyalty. The process helps the reader develop: a heightened awareness of challenges and opportunities; tools for dealing with unhappy customers, using the power of customer expectations and creating loyalty; the ability to lead, expand, and empower the service process.
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Seller: Owls Books
2,712 orders (93% success)
Location: Toledo, OH
Condition: Good
All pages and cover are intact. Possible slightly loose binding, minor
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All pages and cover are intact. Possible slightly loose binding, minor
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Seller: Ergodebooks
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Location: Richmond, TX Ask seller a question
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Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: Ergodebooks
15,279 orders (98% success)
Location: Richmond, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
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Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: One Stop Shop Bookstore
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Seller: WonderBook
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Good condition. 2nd edition. Highlighting inside.
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Seller: Wonder Book - Member ABAA/ILAB
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Location: Frederick, MD
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Good condition. 2nd edition. Highlighting inside.
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Good condition. 2nd edition. Highlighting inside.
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