Error title
Some error text about your books and stuff.
Close
  • ISBN: 9780130859594
  • ISBN10: 0130859591

Customer Service Career Success Through Customer Satisfaction

by Paul R. Timm

  • List Price: $36.99
  • Binding: Paperback
  • Edition: 2
  • Publisher: Prentice Hall
  • Publish date: 09/01/2000
used Add to Cart $5.69
You save: 85%
Marketplace Item
new Add to Cart $37.00
Marketplace Item
Description: This practical, real-world book presents the skills essential for success in customer service. It brings together a wealth of the best information from professional books and academic textbooks, and the authors broad consulting experience. Includes information on making optimum use of the Internet as a customer service professional. A clear, usable process is employed for developing the skills, attitudes, and thinking patterns needed to win customer satisfaction and loyalty. The process helps the reader develop: a heightened awareness of challenges and opportunities; tools for dealing with unhappy customers, using the power of customer expectations and creating loyalty; the ability to lead, expand, and empower the service process.
Expand description
Seller Condition Comments Price  
WonderBook
Location: Frederick, MD Ask seller a question
Like New
Like New condition. 2nd edition.
$5.69
WonderBook
Location: Frederick, MD Ask seller a question
Very Good
Very Good condition. 2nd edition.
$5.69
Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Very Good
Very Good condition. 2nd edition.
$7.86
Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Like New
Like New condition. 2nd edition.
$8.26
Ergodebooks
Location: Richmond, TX Ask seller a question
Good
Buy with confidence. Excellent Customer Service & Return policy.
$9.19
Ergodebooks
Location: Richmond, TX Ask seller a question
New
Buy with confidence. Excellent Customer Service & Return policy.
$37.00
please wait
Please Wait

Notify Me When Available

Enter your email address below,
and we'll contact you when your school adds course materials for
.
Enter your email address below, and we'll contact you when is back in stock (ISBN: ).