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Customer Service Career Success Through Customer Satisfaction

by Paul R. Timm

  • ISBN: 9780130859594
  • ISBN10: 0130859591

Customer Service Career Success Through Customer Satisfaction

by Paul R. Timm

  • List Price: $36.99
  • Binding: Paperback
  • Edition: 2
  • Publisher: Prentice Hall
  • Publish date: 09/01/2000
  • ISBN: 9780130859594
  • ISBN10: 0130859591
used Add to Cart $1.52
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Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Description: This practical, real-world book presents the skills essential for success in customer service. It brings together a wealth of the best information from professional books and academic textbooks, and the authors broad consulting experience. Includes information on making optimum use of the Internet as a customer service professional. A clear, usable process is employed for developing the skills, attitudes, and thinking patterns needed to win customer satisfaction and loyalty. The process helps the reader develop: a heightened awareness of challenges and opportunities; tools for dealing with unhappy customers, using the power of customer expectations and creating loyalty; the ability to lead, expand, and empower the service process.
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Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Seller Condition Comments Price  
Seller: Goodwill Industries
Location: Miami, FL
Condition: Good
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All of our items are donated goods, some books may come like new, or used
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Price:
$1.52
Comments:
All of our items are donated goods, some books may come like new, or used
[...]
Seller: Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Condition: Good
Good condition. 2nd edition. Highlighting inside.
Price:
$8.98
Comments:
Good condition. 2nd edition. Highlighting inside.
Seller: Bonita
Location: Newport Coast, CA
Condition: Good
Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Price:
$54.13
Comments:
Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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