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Customer Service: Skills and Concepts for Success, Student Edition

by LUCAS

  • ISBN: 9780078226335
  • ISBN10: 0078226333

Customer Service: Skills and Concepts for Success, Student Edition

by LUCAS

  • List Price: $56.67
  • Binding: Paperback
  • Edition: 2
  • Publisher: McGraw-Hill/Irwin
  • Publish date: 02/01/2004
  • ISBN: 9780078226335
  • ISBN10: 0078226333
used Add to Cart $8.47
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Description: This revision of "Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.
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Seller: Ergodebooks
Location: Richmond, TX Ask seller a question
Condition: Good
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
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Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: A2ZBooks
Location: Burgin, KY
Condition: Good
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Text has some highlighting, Cover has slight shelf wear. Quantity Available:
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Text has some highlighting, Cover has slight shelf wear. Quantity Available:
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Seller: One Stop Shop Bookstore
Location: Memphis, TN
Condition: Good
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