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  • ISBN: 9780078226335
  • ISBN10: 0078226333

Customer Service: Skills and Concepts for Success, Student Edition

by LUCAS

  • List Price: $56.67
  • Binding: Paperback
  • Edition: 2
  • Publisher: McGraw-Hill/Irwin
  • Publish date: 02/01/2004
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Description: This revision of "Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.
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Seller Condition Comments Price  
Hippo Books
Location: Toledo, OH
Good
Spine creases, wear to binding and pages from reading. May contain limited
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$1.67
Better World Books West
Location: Mishawaka, IN
Good
Ships from Reno, NV. Former Library book. Shows some signs of wear, and may
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$2.22
auntminniesbooks
Location: Bonners Ferry, ID
Very Good
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Soft cover, mild handling wear, no marks.
$4.45
HPB-Diamond
Location: Dallas, TX
Good
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Connecting readers with great books since 1972. Used books may not include
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$4.50
Ergodebooks
Location: Richmond, TX Ask seller a question
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Buy with confidence. Excellent Customer Service & Return policy.
$8.78
A2ZBooks
Location: Burgin, KY
Good
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Text has some highlighting, Cover has slight shelf wear. Quantity Available:
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$20.25
Firecreek Books
Location: Germantown, TN
Good
$22.02
Ergodebooks
Location: Richmond, TX Ask seller a question
New
Buy with confidence. Excellent Customer Service & Return policy.
$218.50
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