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  • ISBN: 9780070111974
  • ISBN10: 0070111979

Customer Service: the McGraw-Hill One Day Workshop


  • List Price: $110.00
  • Binding: Hardcover
  • Edition: 1
  • Publisher: McGraw-Hill Trade
  • Publish date: 02/01/2007
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Description: Train employees to deliver top-notch customer service--in just a day. Here's the easy, affordable way to spread strong customer service and support techniques throughout your organization. The McGraw-Hill One-Day Workshop in Customer Service, by Wendy Carter, gives you a total solution for training unlimited groups of 6 to 20 employees to adopt take-charge customer-first strategies for internal and external customer alike. Whether you're an experienced trainer or a virtual novice, this all-in-one course packs the step-by-step scripts, handouts, slides, and other materials you need to show employees how to know their customers, define and deliver quality, become active listeners, plan ahead, and more.
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