Customer Service: the McGraw-Hill One Day Workshop
- List Price: $110.00
- Binding: Hardcover
- Edition: 1
- Publisher: McGraw-Hill Trade
- Publish date: 02/01/2007
Description:
Train employees to deliver top-notch customer service--in just a day. Here's the easy, affordable way to spread strong customer service and support techniques throughout your organization. The McGraw-Hill One-Day Workshop in Customer Service, by Wendy Carter, gives you a total solution for training unlimited groups of 6 to 20 employees to adopt take-charge customer-first strategies for internal and external customer alike. Whether you're an experienced trainer or a virtual novice, this all-in-one course packs the step-by-step scripts, handouts, slides, and other materials you need to show employees how to know their customers, define and deliver quality, become active listeners, plan ahead, and more.
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