- ISBN: 9780071379441
- ISBN10: 0071379444
Dealing With People You Can't Stand How to Bring Out the Best in People at Their Worst
- List Price: $16.95
- Binding: Paperback
- Edition: 2
- Publisher: McGraw-Hill
- Publish date: 02/01/2002
Description:
The international bestseller----more than 500,000 copies sold!
Expand description
With their 1994 international bestseller, "Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand; " even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
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