Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush's witty illustrations, the book explains:
-- The economics of recovery -- what it costs when you lose customers, and how little it can cost to win them back
-- The processes, policies, and technology a company must have to ensure an effective, real-time recovery system
-- The manager's role in sustaining an outstanding recovery system -- through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.
| Seller | Condition | Comments | Price |
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Orion Tech
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Good |
$1.90
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Gulf Coast Books
|
Good |
$1.90
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Orion Tech
|
Good |
$1.90
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Once Upon A Time Books
|
Good
|
$1.91
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Half Price Books Inc
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Very Good
|
$3.65
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HPB-Emerald
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Very Good
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$4.37
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Wonder Book - Member ABAA/ILAB
|
Like New |
$4.98
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Reliant Bookstore
|
Good
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$5.40
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BooksRun
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Good
|
$5.57
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AmazingBooksPGH
|
Very Good |
$7.86
|
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HPB Inc.
|
Very Good
|
$8.53
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Virtuous Volumes et al.
|
Like New |
$9.56
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Sixth Chamber Inc.
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Very Good
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$10.11
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ErgodeBooks
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Good |
$13.46
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ErgodeBooks
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New |
$20.37
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discount_scientific_books
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New |
$30.60
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Robinson Street Books
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Very Good
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$36.45
|
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GridFreed
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New |
$80.75
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