Delivering Quality Service Balancing Customer Perceptions and Expectations
- List Price: $36.00
- Binding: Hardcover
- Publisher: Simon & Schuster
- Publish date: 03/01/1990
Description:
Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical and practical insight into customer expectations and service delivery. 20 line drawings.
Expand description
Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
| Seller | Condition | Comments | Price |
|
More Than Words
|
Very Good |
$1.41
|
|
Gulf Coast Books
|
Acceptable |
$1.41
|
|
Orion Tech
|
Good |
$1.52
|
|
Owls Books
|
Good |
$1.68
|
|
GuthrieBooks
|
Very Good
|
$3.36
|
|
HPB-Emerald
|
Good
|
$5.06
|
|
RAW Books
|
Good
|
$5.62
|
|
Wonder Book - Member ABAA/ILAB
|
Very Good |
$6.17
|
|
Wonder Book - Member ABAA/ILAB
|
Good |
$6.17
|
|
Wonder Book - Member ABAA/ILAB
|
Like New |
$6.36
|
|
justsomedeals
|
Like New |
$8.42
|
|
Poverty Hill Books
|
Like New
|
$8.43
|
|
A2ZBooks
|
Very Good
|
$10.07
|
|
HPB-Ruby
|
Good
|
$10.12
|
|
A2ZBooks
|
Very Good
|
$11.20
|
|
The Warm Springs Book Company
|
Very Good
|
$11.20
|
|
Ergodebooks
|
Good |
$11.87
|
|
Ergodebooks
|
New |
$17.04
|
Please Wait