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Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

  • ISBN: 9780029357019
  • ISBN10: 0029357012

Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

  • List Price: $36.00
  • Binding: Hardcover
  • Publisher: Simon & Schuster
  • Publish date: 03/01/1990
  • ISBN: 9780029357019
  • ISBN10: 0029357012
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Description: Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical and practical insight into customer expectations and service delivery. 20 line drawings.
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Seller: secondsale
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Location: Montgomery, IL Ask seller a question 		Condition: Good
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Seller: Better World Books West
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Location: Mishawaka, IN 		Condition: Very Good
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Seller: Better World Books West
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Location: North Logan, UT 		Condition: Very Good
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Seller: Hippo Books
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Location: Toledo, OH 		Condition: Very Good
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Location: Toledo, OH 		Condition: Good
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Seller: RAW Books
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Seller: Hippo Books
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Location: Toledo, OH 		Condition: Acceptable
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Location: Phoenix, AZ 		Condition: Good
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Seller: BookCellarNH
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Location: Nashua, NH Ask seller a question 		Condition: Very Good
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Seller: Hawking Books
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Location: Lake Arrowhead, CA 		Condition: Very Good
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Seller: The Book Cellar
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Location: Nashua, NH 		Condition: Good
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Seller: GuthrieBooks
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Location: Spring Branch, TX 		Condition: Very Good
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Seller: Shopbookaholic
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Location: Wichita, KS 		Condition: Good
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