Description:
Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical and practical insight into customer expectations and service delivery. 20 line drawings.
Expand description
Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Seller | Condition | Comments | Price |
|
More Than Words
Good |
$1.11
|
|
Once Upon A Time Books
Good
![]() |
$2.00
|
|
The Maryland Book Bank
Very Good |
$2.08
|
|
newlegacybooks
Very Good
![]() |
$2.80
|
|
GuthrieBooks
Very Good
![]() |
$3.36
|
|
HPB-Ruby
Very Good
![]() |
$3.37
|
|
Wonder Book - Member ABAA/ILAB
Good |
$4.51
|
|
BooksRun
Good
![]() |
$5.55
|
|
Poverty Hill Books
Like New
![]() |
$8.43
|
|
A2ZBooks
Very Good
![]() |
$10.07
|
|
Orion Tech
New |
$10.13
|
|
A2ZBooks
Very Good
![]() |
$11.20
|
|
The Warm Springs Book Company
Very Good
![]() |
$11.20
|
|
A2ZBooks
Very Good
![]() |
$13.36
|
|
A2ZBooks
Very Good
![]() |
$13.45
|
|
Bonita
Good
![]() |
$31.21
|
|
Robinson Street Books
Like New
![]() |
$36.45
|
|
Robinson Street Books
Very Good
![]() |
$36.45
|
|
Bonita
New
![]() |
$49.56
|
|
GridFreed
New |
$86.85
|

Please Wait