Error title

Some error text about your books and stuff.

Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

ISBN: 9780029357019
ISBN10: 0029357012

Sell your book

Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

List Price: $36.00
Binding: Hardcover
Publisher: Simon & Schuster
Publish date: 03/01/1990
ISBN: 9780029357019
ISBN10: 0029357012

used Add to Cart $1.11

You save: 97%

Marketplace Item

new Add to Cart $21.88

You save: 39%

Marketplace Item

Description: Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical and practical insight into customer expectations and service delivery. 20 line drawings.

Expand description

Seller

Condition

Comments

Price

Seller: Owls Books

★

Location: Toledo, OH

Condition:

All pages and cover are intact. Possible slightly loose binding, minor

[...]

Price:

$1.11

Add to Cart

Comments:

All pages and cover are intact. Possible slightly loose binding, minor

[...]

Seller: More Than Words

★

Location: Waltham, MA

Condition:

. All orders guaranteed and ship within 24 hours. Your purchase supports More

[...]

Price:

$1.41

Add to Cart

Comments:

. All orders guaranteed and ship within 24 hours. Your purchase supports More

[...]

Seller: Owls Books

★

Location: Toledo, OH

Condition:

All pages and cover are intact. Possible slightly loose binding, minor

[...]

Price:

$1.63

Add to Cart

Comments:

All pages and cover are intact. Possible slightly loose binding, minor

[...]

Seller: GuthrieBooks

★

Location: Spring Branch, TX

Condition:
Shipping Icon

Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.

Price:

$3.36

Add to Cart

Comments:

Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.

Seller: Alibris

★

Location: Sparks, NV

Condition:
Shipping Icon

Sewn binding. Cloth over boards. Contains: Illustrations.

Price:

$4.00

Add to Cart

Comments:

Sewn binding. Cloth over boards. Contains: Illustrations.

Seller: HPB-Ruby

★

Location: Dallas, TX

Condition:
Shipping Icon

Connecting readers with great books since 1972. Used books may not include

[...]

Price:

$4.50

Add to Cart

Comments:

Connecting readers with great books since 1972. Used books may not include

[...]

Seller: HPB-Emerald

★

Location: Dallas, TX

Condition:
Shipping Icon

Connecting readers with great books since 1972. Used books may not include

[...]

Price:

$5.06

Add to Cart

Comments:

Connecting readers with great books since 1972. Used books may not include

[...]

Seller: RAW Books

★

Location: Yankton, SD

Condition:
Shipping Icon

Moderate wear. May have minor sticker residue or marks or writing. Our

[...]

Price:

$5.62

Add to Cart

Comments:

Moderate wear. May have minor sticker residue or marks or writing. Our

[...]

Seller: Ergodebooks

★

Location: Houston,, TX

Condition:

Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.

Price:

$7.20

Add to Cart

Comments:

Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.

Seller: Wonder Book - Member ABAA/ILAB

★

Location: Frederick, MD

Condition:

Like New condition. Very Good dust jacket.

Price:

$7.30

Add to Cart

Comments:

Like New condition. Very Good dust jacket.

Seller: HPB-Ruby

★

Location: Dallas, TX

Condition:
Shipping Icon

Connecting readers with great books since 1972. Used books may not include

[...]

Price:

$7.86

Add to Cart

Comments:

Connecting readers with great books since 1972. Used books may not include

[...]

Seller: Poverty Hill Books

★

Location: Mt. Prospect, IL

Condition:
Shipping Icon

HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907.

Price:

$8.43

Add to Cart

Comments:

HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907.

Seller: WonderBook

★

Location: Frederick, MD

Condition:

Like New condition. Very Good dust jacket.

Price:

$9.52

Add to Cart

Comments:

Like New condition. Very Good dust jacket.

Seller: A2ZBooks

★

Location: Burgin, KY

Condition:
Shipping Icon

Some marking most of the Text appears clean...Nice book and

[...]

Price:

$10.07

Add to Cart

Comments:

Some marking most of the Text appears clean...Nice book and

[...]

Seller: The Warm Springs Book Company

★

Location: Fremont, CA

Condition:
Shipping Icon

Hardback, Near Fine in a Near Fine DJ, later printing; slight wear to DJ and DJ edges, no names or internal markings, 8vo., 226 pages.,

Price:

$11.20

Add to Cart

Comments:

Hardback, Near Fine in a Near Fine DJ, later printing; slight wear to DJ and DJ edges, no names or internal markings, 8vo., 226 pages.,

Seller: A2ZBooks

★

Location: Burgin, KY

Condition:
Shipping Icon

Some marking most of the Text appears clean...Nice book and

[...]

Price:

$11.20

Add to Cart

Comments:

Some marking most of the Text appears clean...Nice book and

[...]

Seller: Solr Books

★

Location: Skokie, IL

Condition:
Shipping Icon

Great reading/study copy. May have highlights and/or notes. Ships Fast! Satisfaction Guaranteed!

Price:

$11.21

Add to Cart

Comments:

Great reading/study copy. May have highlights and/or notes. Ships Fast! Satisfaction Guaranteed!

Seller: Ergodebooks

★

Location: Houston,, TX

Condition:

Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.

Price:

$21.88

Add to Cart

Comments:

Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.

Please Wait

Error title

Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

Notify Me When Available