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Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

  • ISBN: 9780029357019
  • ISBN10: 0029357012

Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

  • List Price: $36.00
  • Binding: Hardcover
  • Publisher: Simon & Schuster
  • Publish date: 03/01/1990
  • ISBN: 9780029357019
  • ISBN10: 0029357012
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Description: Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical and practical insight into customer expectations and service delivery. 20 line drawings.
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Seller: secondsale
Location: Montgomery, IL Ask seller a question
Condition: Good
Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc...
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$1.00
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Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc...
Seller: Better World Books West
Location: Mishawaka, IN
Condition: Very Good
Ships from Reno, NV. Former Library book. Great condition for a used book!
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Price:
$1.11
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Ships from Reno, NV. Former Library book. Great condition for a used book!
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Seller: Econgo Books
Location: Sacramento, CA
Condition: Good
(Condition text) Item may show signs of wear. May contain some writing and highlighting.
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(Condition text) Item may show signs of wear. May contain some writing and highlighting.
Seller: Better World Books West
Location: Mishawaka, IN
Condition: Good
Ships from Reno, NV. Shows some signs of wear, and may have some markings on
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Price:
$1.11
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Ships from Reno, NV. Shows some signs of wear, and may have some markings on
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Seller: Jenson Online Inc
Location: North Logan, UT
Condition: Very Good
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A well-cared-for item that has seen limited use but remains in great
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Price:
$1.17
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A well-cared-for item that has seen limited use but remains in great
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Seller: Hippo Books
Location: Toledo, OH
Condition: Very Good
Shows some signs of wear from usage. Is no longer bright/shinny. Edge wear from storage and shelving.
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Comments:
Shows some signs of wear from usage. Is no longer bright/shinny. Edge wear from storage and shelving.
Seller: Hippo Books
Location: Toledo, OH
Condition: Good
All pages and cover are intact. Possible slightly loose binding, minor
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All pages and cover are intact. Possible slightly loose binding, minor
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Seller: RAW Books
Location: Yankton, SD
Condition: Good
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Moderate wear. May have minor sticker residue or marks or writing. Our
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Moderate wear. May have minor sticker residue or marks or writing. Our
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Seller: Hippo Books
Location: Toledo, OH
Condition: Acceptable
Noticeably used book. Text is legible but may be soiled and have binding
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Price:
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Noticeably used book. Text is legible but may be soiled and have binding
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Seller: Cathy's Half Price Books
Location: Havertown, PA
Condition: Very Good
Very Good with no marks, damage or labels. Thanks for your business! Your satisfaction is guaranteed!
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Seller: Friends of the Phoenix Library
Location: Phoenix, AZ
Condition: Good
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100% of this purchase will support literacy programs through a nonprofit organization!
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100% of this purchase will support literacy programs through a nonprofit organization!
Seller: BookCellarNH
Location: Nashua, NH Ask seller a question
Condition: Very Good
Has some shelf wear, highlighting, underlining and/or writing. Great used
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Price:
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Has some shelf wear, highlighting, underlining and/or writing. Great used
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Seller: Hawking Books
Location: Lake Arrowhead, CA
Condition: Very Good
0029357012 Very Good Condition. Tight and Neat. Five star seller-Buy with confidence!
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0029357012 Very Good Condition. Tight and Neat. Five star seller-Buy with confidence!
Seller: The Book Cellar
Location: Nashua, NH
Condition: Good
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0029357012 Has some shelf wear, highlighting, underlining and/or writing.
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Price:
$3.36
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0029357012 Has some shelf wear, highlighting, underlining and/or writing.
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Seller: GuthrieBooks
Location: Spring Branch, TX
Condition: Very Good
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Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.
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$3.37
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Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.
Seller: Shopbookaholic
Location: Wichita, KS
Condition: Good
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General Used Condiiton. Minor Defects may Exist. Minimal Shelf wear. Text may
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Price:
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General Used Condiiton. Minor Defects may Exist. Minimal Shelf wear. Text may
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Seller: MEADOWLANDMEDIA
Location: fayetteville, AR
Condition: New
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Seller: AwesomeBooksUSA
Location: Valley Cottage, NY
Condition: Very Good
This book is in very good condition. The cover may have some limited signs of
[...]
Price:
$4.43
Comments:
This book is in very good condition. The cover may have some limited signs of
[...]
Seller: AwesomeBooksUSA
Location: Valley Cottage, NY
Condition: Good
Book in good or better condition. Dispatched same day from US or UK warehouse.
Price:
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Book in good or better condition. Dispatched same day from US or UK warehouse.
Seller: Solr Books
Location: Skokie, IL
Condition: Good
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Great reading/study copy. May have highlights and/or notes. Ships Fast! Satisfaction Guaranteed!
Price:
$4.48
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Great reading/study copy. May have highlights and/or notes. Ships Fast! Satisfaction Guaranteed!
Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Like New
Like New condition. Very Good dust jacket.
Price:
$5.75
Comments:
Like New condition. Very Good dust jacket.
Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Very Good
Very Good condition. Good dust jacket.
Price:
$5.75
Comments:
Very Good condition. Good dust jacket.
Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Good
Good condition. Good dust jacket. Writing inside.
Price:
$5.75
Comments:
Good condition. Good dust jacket. Writing inside.
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