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  • ISBN: 9780029357019
  • ISBN10: 0029357012

Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

  • List Price: $36.00
  • Binding: Hardcover
  • Publisher: Simon & Schuster
  • Publish date: 03/01/1990
used Add to Cart $1.11
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Description: Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical and practical insight into customer expectations and service delivery. 20 line drawings.
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Clean Earth Books
Location: Atlanta, GA
Very Good
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$1.11
Hippo Books
Location: Toledo, OH
Very Good
Light rubbing wear to cover, spine and page edges. Very minimal writing or
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$1.67
Hippo Books
Location: Toledo, OH
Good
Spine creases, wear to binding and pages from reading. May contain limited
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$1.67
Better World Books West
Location: Mishawaka, IN
Like New
Ships from Reno, NV. Book in almost Brand New condition. Shipped to over one million happy customers. Your purchase benefits world literacy!
$2.22
Better World Books West
Location: Mishawaka, IN
Good
Ships from Reno, NV. Shows some signs of wear, and may have some markings on
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$2.22
Cathy's Half Price Books
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Very Good
Very Good with no marks, damage or labels. Thanks for your business! Your satisfaction is guaranteed!
$2.25
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Shopbookaholic
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Good
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General Used Condiiton. Minor Defects may Exist. Minimal Shelf wear. Text may
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$2.81
BookCellarNH
Location: Nashua, NH Ask seller a question
Very Good
Has some shelf wear, highlighting, underlining and/or writing. Great used
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$2.99
Hawking Books
Location: Upland, CA
Very Good
0029357012 Very Good Condition. Tight and Neat. Five star seller-Buy with confidence!
$3.32
GuthrieBooks
Location: Spring Branch, TX
Very Good
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Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.
$3.36
The Book Cellar
Location: Nashua, NH
Good
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0029357012 Has some shelf wear, highlighting, underlining and/or writing.
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$3.36
judylb20
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New
New Condition, Hardcover Book,
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Good
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$3.86
Orion Tech
Location: Grand Prairie, TX
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Barnes And Nooyen Books
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AwesomeBooksUSA
Location: Valley Cottage, NY
Very Good
This book is in very good condition. The cover may have some limited signs of
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$3.96
HPB Inc.
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Good
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Connecting readers with great books since 1972. Used books may not include
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WonderBook
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Like New condition. Very Good dust jacket.
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WonderBook
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Very Good
Very Good condition. Good dust jacket.
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WonderBook
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Good
Good condition. Good dust jacket. Writing inside.
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Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
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Very Good condition. Good dust jacket.
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Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Good
Good condition. Good dust jacket. Writing inside.
$5.61
Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Like New
Like New condition. Very Good dust jacket.
$6.20
Basement Seller 101
Location: Cincinnati, OH
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HPB-Movies
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Ergodebooks
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Buy with confidence. Excellent Customer Service & Return policy.
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Ergodebooks
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New
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