- ISBN: 9780029357019
- ISBN10: 0029357012
Delivering Quality Service Balancing Customer Perceptions and Expectations
- List Price: $36.00
- Binding: Hardcover
- Publisher: Simon & Schuster
- Publish date: 03/01/1990
Description:
Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical and practical insight into customer expectations and service delivery. 20 line drawings.
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| Seller | Condition | Comments | Price |
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Clean Earth Books
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Very Good
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$1.11
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Hippo Books
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Very Good |
Light rubbing wear to cover, spine and page edges. Very minimal writing or
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$1.67
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Hippo Books
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Good |
Spine creases, wear to binding and pages from reading. May contain limited
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$1.67
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Better World Books West
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Like New |
Ships from Reno, NV. Book in almost Brand New condition. Shipped to over one million happy customers. Your purchase benefits world literacy!
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$2.22
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Better World Books West
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Good |
Ships from Reno, NV. Shows some signs of wear, and may have some markings on
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$2.22
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Cathy's Half Price Books
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Very Good |
Very Good with no marks, damage or labels. Thanks for your business! Your satisfaction is guaranteed!
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$2.25
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Friends of the Phoenix Library
|
Good
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100% of this purchase will support literacy programs through a nonprofit organization!
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$2.80
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Shopbookaholic
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Good
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General Used Condiiton. Minor Defects may Exist. Minimal Shelf wear. Text may
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$2.81
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BookCellarNH
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Very Good |
Has some shelf wear, highlighting, underlining and/or writing. Great used
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$2.99
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Hawking Books
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Very Good |
0029357012 Very Good Condition. Tight and Neat. Five star seller-Buy with confidence!
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$3.32
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GuthrieBooks
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Very Good
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Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.
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$3.36
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The Book Cellar
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Good
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0029357012 Has some shelf wear, highlighting, underlining and/or writing.
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$3.36
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judylb20
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New |
New Condition, Hardcover Book,
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$3.46
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AwesomeBooksUSA
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Good |
Book in good or better condition. Dispatched same day from US or UK warehouse.
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$3.86
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Orion Tech
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New |
0029357012.
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$3.88
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Barnes And Nooyen Books
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New
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New Condition, Hardcover Book,
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$3.88
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AwesomeBooksUSA
|
Very Good |
This book is in very good condition. The cover may have some limited signs of
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$3.96
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HPB Inc.
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Good
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Connecting readers with great books since 1972. Used books may not include
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$4.50
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WonderBook
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Like New |
Like New condition. Very Good dust jacket.
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$5.12
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WonderBook
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Very Good |
Very Good condition. Good dust jacket.
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$5.12
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WonderBook
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Good |
Good condition. Good dust jacket. Writing inside.
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$5.12
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Wonder Book - Member ABAA/ILAB
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Very Good |
Very Good condition. Good dust jacket.
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$5.61
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Wonder Book - Member ABAA/ILAB
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Good |
Good condition. Good dust jacket. Writing inside.
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$5.61
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Wonder Book - Member ABAA/ILAB
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Like New |
Like New condition. Very Good dust jacket.
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$6.20
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Basement Seller 101
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New
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$7.15
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HPB-Movies
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Good
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Connecting readers with great books since 1972. Used books may not include
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$7.18
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Ergodebooks
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Good |
Buy with confidence. Excellent Customer Service & Return policy.
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$8.22
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Ergodebooks
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New |
Buy with confidence. Excellent Customer Service & Return policy.
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$8.52
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