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Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

  • ISBN: 9780029357019
  • ISBN10: 0029357012

Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

  • List Price: $36.00
  • Binding: Hardcover
  • Publisher: Simon & Schuster
  • Publish date: 03/01/1990
  • ISBN: 9780029357019
  • ISBN10: 0029357012
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Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Description: Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical and practical insight into customer expectations and service delivery. 20 line drawings.
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Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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Seller: Blue Vase Books
Location: Interlochen, MI
Condition: Good
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The item shows wear from consistent use, but it remains in good condition and
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Seller: GuthrieBooks
Location: Spring Branch, TX
Condition: Very Good
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Size: 6x0x9; Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.
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Size: 6x0x9; Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.
Seller: HPB-Emerald
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972! Used books may not include
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Connecting readers with great books since 1972! Used books may not include
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Seller: Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Condition: Very Good
Very Good condition. Very Good dust jacket. A copy that may have a few
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$5.08
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Very Good condition. Very Good dust jacket. A copy that may have a few
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Seller: Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Condition: Good
Good condition. Good dust jacket. \ A copy that has been read but remains
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Good condition. Good dust jacket. \ A copy that has been read but remains
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Seller: Ravin Books
Location: Yankton, SD
Condition: Good
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Moderate wear. May have minor sticker residue or marks or writing. Our
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Moderate wear. May have minor sticker residue or marks or writing. Our
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Seller: Ergodebooks
Location: White Haven, PA Ask seller a question
Condition: Good
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Buy with confidence. Excellent Customer Service & Return policy.
Seller: Poverty Hill Books
Location: Mt. Prospect, IL
Condition: Like New
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HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907.
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HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907.
Seller: A2ZBooks
Location: Burgin, KY
Condition: Very Good
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Some marking most of the Text appears clean...Nice book and
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Some marking most of the Text appears clean...Nice book and
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Seller: The Warm Springs Book Company
Location: Fremont, CA
Condition: Very Good
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Hardback, Near Fine in a Near Fine DJ, later printing; slight wear to DJ and DJ edges, no names or internal markings, 8vo., 226 pages.,
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Hardback, Near Fine in a Near Fine DJ, later printing; slight wear to DJ and DJ edges, no names or internal markings, 8vo., 226 pages.,
Seller: A2ZBooks
Location: Burgin, KY
Condition: Very Good
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Some marking most of the Text appears clean...Nice book and
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Some marking most of the Text appears clean...Nice book and
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Seller: A2ZBooks
Location: Burgin, KY
Condition: Very Good
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Text appears clean...Nice book and binding...Quantity Available: 1. ISBN:
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Text appears clean...Nice book and binding...Quantity Available: 1. ISBN:
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Seller: A2ZBooks
Location: Burgin, KY
Condition: Very Good
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Text appears clean...Nice book and binding...Multiple copies available this
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Text appears clean...Nice book and binding...Multiple copies available this
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Seller: FirstClassBooks
Location: Little Rock, AR
Condition: Very Good
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Seller: Read&Dream
Location: SAINT LOUIS, MO
Condition: New
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Safe and Secure Mailer. No Hassle Return.
Seller: Orion Tech
Location: Arlington, TX
Condition: New
Size: 6x0x9;
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Seller: Bookfarm
Location: San Diego, CA
Condition: New
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Seller: Robinson Street Books
Location: Binghamton, NY
Condition: Like New
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Prompt shipment, with tracking. we ship in CLEAN SECURE boxes Fine in fine dust jacket. Later printing.
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Prompt shipment, with tracking. we ship in CLEAN SECURE boxes Fine in fine dust jacket. Later printing.
Seller: Robinson Street Books
Location: Binghamton, NY
Condition: Very Good
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Prompt shipment, with tracking. we ship in CLEAN SECURE boxes 2nd printing. Very good in very good dust jacket.
Price:
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Prompt shipment, with tracking. we ship in CLEAN SECURE boxes 2nd printing. Very good in very good dust jacket.
Seller: Bonita
Location: Newport Coast, CA
Condition: Good
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Seller: Bonita
Location: Newport Coast, CA
Condition: New
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Price:
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Seller: GridFreed
Location: North Las Vegas, NV
Condition: New
Size: 104x12x153; New. In shrink wrap. Looks like an interesting title!
Price:
$84.57
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Size: 104x12x153; New. In shrink wrap. Looks like an interesting title!
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