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Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

ISBN: 9780029357019
ISBN10: 0029357012

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Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

List Price: $36.00
Binding: Hardcover
Publisher: Simon & Schuster
Publish date: 03/01/1990
ISBN: 9780029357019
ISBN10: 0029357012

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Description: Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical and practical insight into customer expectations and service delivery. 20 line drawings.

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Seller: Owls Books

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All pages and cover are intact. Possible slightly loose binding, minor

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All pages and cover are intact. Possible slightly loose binding, minor

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Seller: Gulf Coast Books

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Seller: Blue Vase Books

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The item shows wear from consistent use, but it remains in good condition and

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The item shows wear from consistent use, but it remains in good condition and

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Seller: BookCellarNH

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Has some shelf wear, highlighting, underlining and/or writing. Great used

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Seller: The Book Cellar

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0029357012 Has some shelf wear, highlighting, underlining and/or writing.

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0029357012 Has some shelf wear, highlighting, underlining and/or writing.

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Seller: GuthrieBooks

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Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.

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Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.

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Connecting readers with great books since 1972. Used books may not include

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Connecting readers with great books since 1972. Used books may not include

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Seller: RAW Books

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Moderate wear. May have minor sticker residue or marks or writing. Our

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Seller: Poverty Hill Books

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HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907.

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HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907.

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Connecting readers with great books since 1972. Used books may not include

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Connecting readers with great books since 1972. Used books may not include

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Seller: WonderBook

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Seller: WonderBook

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Good condition. Good dust jacket. Writing inside.

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Some marking most of the Text appears clean...Nice book and

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Some marking most of the Text appears clean...Nice book and

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Some marking most of the Text appears clean...Nice book and

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Seller: The Warm Springs Book Company

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Hardback, Near Fine in a Near Fine DJ, later printing; slight wear to DJ and DJ edges, no names or internal markings, 8vo., 226 pages.,

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Hardback, Near Fine in a Near Fine DJ, later printing; slight wear to DJ and DJ edges, no names or internal markings, 8vo., 226 pages.,

Seller: Solr Books

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Great reading/study copy. May have highlights and/or notes. Ships Fast! Satisfaction Guaranteed!

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Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.

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Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

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