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Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

  • ISBN: 9780029357019
  • ISBN10: 0029357012

Delivering Quality Service Balancing Customer Perceptions and Expectations

by Leonard L. Berry

  • List Price: $36.00
  • Binding: Hardcover
  • Publisher: Simon & Schuster
  • Publish date: 03/01/1990
  • ISBN: 9780029357019
  • ISBN10: 0029357012
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Description: Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical and practical insight into customer expectations and service delivery. 20 line drawings.
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Seller: Owls Books
Location: Toledo, OH
Condition: Good
All pages and cover are intact. Possible slightly loose binding, minor
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All pages and cover are intact. Possible slightly loose binding, minor
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Seller: More Than Words
Location: Waltham, MA
Condition: Good
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Seller: Owls Books
Location: Toledo, OH
Condition: Good
All pages and cover are intact. Possible slightly loose binding, minor
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Price:
$1.63
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All pages and cover are intact. Possible slightly loose binding, minor
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Seller: GuthrieBooks
Location: Spring Branch, TX
Condition: Very Good
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Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.
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Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.
Seller: Alibris
Location: Sparks, NV
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Sewn binding. Cloth over boards. Contains: Illustrations.
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Sewn binding. Cloth over boards. Contains: Illustrations.
Seller: HPB-Ruby
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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Connecting readers with great books since 1972. Used books may not include
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Seller: HPB-Emerald
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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Connecting readers with great books since 1972. Used books may not include
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Seller: RAW Books
Location: Yankton, SD
Condition: Good
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Moderate wear. May have minor sticker residue or marks or writing. Our
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Moderate wear. May have minor sticker residue or marks or writing. Our
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Seller: Ergodebooks
Location: Houston,, TX Ask seller a question
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Seller: Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Condition: Like New
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Like New condition. Very Good dust jacket.
Seller: HPB-Ruby
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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Connecting readers with great books since 1972. Used books may not include
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Seller: Poverty Hill Books
Location: Mt. Prospect, IL
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HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907.
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HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907.
Seller: WonderBook
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Condition: Like New
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Like New condition. Very Good dust jacket.
Seller: A2ZBooks
Location: Burgin, KY
Condition: Very Good
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Some marking most of the Text appears clean...Nice book and
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Some marking most of the Text appears clean...Nice book and
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Seller: The Warm Springs Book Company
Location: Fremont, CA
Condition: Very Good
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Hardback, Near Fine in a Near Fine DJ, later printing; slight wear to DJ and DJ edges, no names or internal markings, 8vo., 226 pages.,
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Hardback, Near Fine in a Near Fine DJ, later printing; slight wear to DJ and DJ edges, no names or internal markings, 8vo., 226 pages.,
Seller: A2ZBooks
Location: Burgin, KY
Condition: Very Good
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Some marking most of the Text appears clean...Nice book and
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Some marking most of the Text appears clean...Nice book and
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Seller: Solr Books
Location: Skokie, IL
Condition: Good
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Great reading/study copy. May have highlights and/or notes. Ships Fast! Satisfaction Guaranteed!
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Great reading/study copy. May have highlights and/or notes. Ships Fast! Satisfaction Guaranteed!
Seller: Ergodebooks
Location: Houston,, TX Ask seller a question
Condition: New
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