Description: Acknowledgements. 1. Introduction: orders & disorders 1.1 Discourse sociolinguistics 1.2 Institutional discourse 1.3 Disorders of discourse within organizations 1.4 Methodological considerations: inside versus outside perspective 1.5 Orders, disorders and ideal speech situation: what is the impact of discourse sociolinguistic research? 2. "What pills are you on now" Doctors ask, and patients answer 2.1 Introduction 2.2 Doctor-patient communication 2.3 Discourse and context: a study of everyday life in an outpatient ward 2.4 A typical morning session 2.5 Summary 2.6 The myths of the outpatient ward 3. Hierarchy or democracy? Power and discourse in school committee meetings 3.1 Introduction: 'school partnership' 3.2 Power, control and institutions (schools) 3.3 The data of the study 3.4 A quantative overview 3.5 The qualitative analysis: selective information as a means of power 3.6 Conclusions 4. Understanding the News? Information for the already informed! 4.1 Intorduction 4.2 Project design: language barriers and news 4.3 Digression: What do we mean by 'comprehension' and 'understanding'? 4.4 Critical linguistics and an interpretative theory of Verstehen 4.5 Summary of some significant qualitative results 4.6 The limits of quantification-qualitative analysis of some interview texts 5. "Self reflection and emancipation?" Sociolingustic aspects of the therapeutic process and its effect 5.1 Linguistics and psychotherapy 5.2 Therapeutic communication in groups 5.3 Qualitative text analysis: the therapeutic effect 5.4 Text A: The problem is acute 5.5 Text B: The problem is solved 5.6 Final remarks 6. Conclusion 6.1 The normality of chaos 6.2 The pyramid of power 6.3 'What's new?' 6.4 Therapeutic discourse: a model for change? Bibliography Index

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