Economics of Trust: Liberating Profits and Restoring Corporate Vitality
- Binding: Paperback
- Publisher: McGraw-Hill Companies
- Publish date: 09/01/1995
Description:
Drawing on first-hand experience with companies on the brink, the director of the W. Edwards Deming Center for Quality Management shows that unless companies dismantle their mistrust-breeding hierarchies--and revamp the way they recognize, measure, and reward performance--they'll remain so inwardly focused on procedures and protocols that they can never focus outwardly on customer needs.
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