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Empowerment Hr Strategies for Service Excellence

by Conrad Lashley

  • ISBN: 9780750652445
  • ISBN10: 0750652446

Empowerment Hr Strategies for Service Excellence

by Conrad Lashley

  • List Price: $68.95
  • Binding: Paperback
  • Publisher: Butterworth-Heinemann
  • Publish date: 07/01/2001
  • ISBN: 9780750652445
  • ISBN10: 0750652446
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Description: 'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage* become more flexible* improve employee commitment* use the skills of individual employees to best advantage and enhance personal capabilities.'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management techniqueEmpowerment as a vital part of HR StrategyInternational industry case studies
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Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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Seller: Bookmans
Location: Tucson, AZ
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Seller: Bonita
Location: Newport Coast, CA
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Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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