Description: I. INTRODUCTION TO MANAGING. 1. Managing in the 21st Century. 2. Managing in a Global Environment. 3. Managing Ethics, Diversity, and Social Responsibility. II. PLANNING. 4. Making Decisions. 5. Planning and Setting Objectives. 6. Strategic Management. III. ORGANIZING. 7. Fundamentals of Organizing. 8. Designing Organizations to Manage Change. 9. Staffing and Human Resource Management. IV. LEADING. 10. Being a Leader. 11. Influencing Organizational Culture and Shared Values. 12. Influencing Individual Behavior and Motivation. 13. Influencing Interpersonal and Organizational Communication. 14. Leading Groups and Teams. 15. Leading Organizational Change. V. CONTROLLING. 16. Controlling and Building Commitment. Appendix: Operations, Control Tools, and Information Technology.

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