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Financial Customer Service: a Guide to Making Smarter Business Decisions

by Schaeffer, Hal A.

  • ISBN: 9780471353799
  • ISBN10: 0471353795

Financial Customer Service: a Guide to Making Smarter Business Decisions

by Schaeffer, Hal A.

  • List Price: $49.95
  • Binding: Hardcover
  • Edition: 1
  • Publisher: John Wiley & Sons
  • Publish date: 01/01/2005
  • ISBN: 9780471353799
  • ISBN10: 0471353795
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Description: The only A-to-Z guide to creating, managing, and leveraging an incredibly powerful new competitive tool Financial Customer Service A leading expert in the field, H. A. Schaeffer Jr., clearly explains how a financial customer service function works and how it can give your company an unbeatable competitive edge. You'll get everything you'll need to plan, implement, and manage a financial customer service department. Drawing upon his own experiences and those of managers at numerous Fortune 500 companies, Schaeffer provides step-by-step guidance on:
* Making a business case for a financial customer service department
* Laying the groundwork
* Determining computer capabilities and needs
* Integrating resources
* Setting up a phone system
* Staffing and training
* Managing the transition
* Creating a policies manual
* Maximizing the potential of the new department
* And much more!
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