Description: No matter what business you're in, odds are that your customers will demand the same three things of your product or service: they want it free, they want it perfect, and they want it now. In the meantime, your competitors are figuring out ways to sell your product or service cheaper, better, or faster than you've ever imagined.

As the CEO of electronics distributor Marshall Industries, and the protege of the world famous W. Edwards Deming, Robert Rodin led the company's radical reinvention into a wired, highly profitable, "high-speed junction box". Free, Perfect, & Now is at once the story of that transformation, a practical guidebook, and a blueprint for taming and coordinating every function of any organization. In each chapter, Rodin explains how to design a different element of the company, from strategic planning and mission design to technology investments and electronic commerce connections. Also provided is a mini-workbook showing, for example, the five steps to a more effective compensation system.

For those eager to learn how to prepare a customer-focused organization for an unpredictable future, Robert Rodin has innovative and provoking answers.

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