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Fundamentals of Leisure Business Success a Manager's Guide to Achieving Success in the Leisure and Recreation Industry

by Jonathan Scott

  • ISBN: 9780789004451
  • ISBN10: 0789004453

Fundamentals of Leisure Business Success a Manager's Guide to Achieving Success in the Leisure and Recreation Industry

by Jonathan Scott

  • List Price: $150.00
  • Binding: Hardcover
  • Publisher: Haworth Pr Inc
  • Publish date: 08/01/1998
  • ISBN: 9780789004451
  • ISBN10: 0789004453
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Description: ContentsPreface Part I: Introduction Leisure: The World's Largest Industry Leisure as Business The Case Study Introduction Part II: Theories and Applications Introduction Building the Commitment to Change Strategy Structure Systems Staff Style Shared Values Skills Change in Retrospect Results Case Study Conclusions Recreation Services Today Part III: Components Introduction Understanding Good Customer (or Guest) Service Difficult Customers Getting the Most from Employees Teamwork and Delegation Volunteers Finance and Accountants The Importance of Marketing Pricing and How to Make It Work Best for You Ethics and Quality Planning Projects, Events, and Activities Part IV: Paths and Directions Where to Go for Further Information Conclusion Bibliography Index
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