Description: Whether the topic is understanding e-business, six sigma, workplace violence, knowledge workers, Internet job searches, or visionary leadership, Stephen Robbins and David DeCenzo cover it thoroughly and in a way that truly captures the issues facing managers in the twenty-first century. It's not enough just to know about managementyou have to possess the skills to match! With Robbins and DeCenzo's new edition, you'll learn so much about the real world of management, including: Why Amazon.com is revolutionizing the book-selling industry How SiloCaf, a coffee bean processing plant, uses sophisticated technologically-based controls to enhance productivity and ensure consistent quality in its work Why companies like London Fog are struggling to survive How teams at Hewlett-Packard redesigned a production process, cut waste, controlled costs, and increased productivity New techniques that can make a university more efficient and responsive to its students

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