Using a comfortable and lively writing style, these experienced authors aid readers in developing an awareness of the cross-cultural aspects of helping as they encourage them to discover the importance of evaluation and to be accountable for changes that occur in the helping relationship.

The authors' easy-to-understand and effective TFA (Thinking, Feeling, Acting) framework (based on assessing the interaction of thoughts, feelings, and actions) helps students integrate diverse techniques in practice -- and has been researched and tested for more than a decade! And, in the Third Edition, the authors updated their TFA approach with research and examples to show its application to practical problems, such as domestic violence and interpersonal social skills.

This thorough revision offers: -- brief and solution-focused approaches to the helping relationship -- a comprehensive five-point diversity model that leads helpers to examine personal aspects of diversity as they interact with others (includes coverage of individual behavior, natural characteristics, developmental history, cultural aspects, and geographic influences) -- and exciting new chapters: "Giving Information", "Activity Strategies", "Consulting and Networking", and "Factors Affecting Selection of Strategies".