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  • ISBN: 9780133881585
  • ISBN10: 013388158X

Hey, I'm the Customer Front Line Tips for Providing Superior Customer Service

by Ron Willingham

  • List Price: $14.95
  • Binding: Paperback
  • Publisher: Penguin USA
  • Publish date: 08/01/1992
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Description: In an increasingly competitive economy, superior service is the key to attracting and retaining customers. Now a veteran sales trainer shows managers, supervisors, business owners, and particularly front-line service providers precisely how to focus on customer needs and give today's demanding and selective buyers the end-result benefits they expect. Line drawings.
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