How to Really Deliver Superior Customer Service
- List Price: $31.95
- Binding: Paperback
- Edition: 0002
- Publisher: Cengage
- Publish date: 01/01/1996
Description:
Providing a real world education in the critical aspects of outstanding customer service, this book profiles service stars such as Dell Computer, Direct Tire Sales and Intuit Software. Exercises and worksheets enable the reader to test their customer service I.Q. and find out where and how their own strategies can be improved.
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Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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