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  • ISBN: 9780132536752
  • ISBN10: 0132536757

Human Resource Management a Customer-Oriented Approach

by Richard M. Hodgetts

  • List Price: $102.80
  • Binding: Hardcover
  • Edition: 1
  • Publisher: Prentice Hall
  • Publish date: 06/01/1997
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Description: I. INTRODUCTION. 1. Contemporary Issues in Human Resource Management. II. UNDERSTANDING YOURSELF. 2. Who Are You? 3. Communicating Effectively. 4. Effectively Managing Change and Conflict. 5. Developing Your Decision-Making Skills. III. UNDERSTANDING HUMAN RESOURCE MANAGEMENT. 6. Recruiting, Selecting, and Orienting Associates. 7. Training, Developing, and Appraising Associates. 8. Motivating Associates. 9. Creating Effective Associate Relations. IV. UNDERSTANDING CUSTOMERS. 10. Identifying and Addressing Customer Needs. 11. Understanding the International Customer. 12. Developing Outstanding Service. 13. Maintaining Total Quality Service. V. HORIZONS. 14. Future Challenges. 15. Developing an Effective Career Plan.
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Seller Condition Comments Price  
Owls Books
Location: Toledo, OH
All pages and cover are intact. Possible slightly loose binding, minor
Glued binding. 471 p. Audience: General/trade. BOX# 071010A: This book is in
Found Books
Location: AUSTIN, TX
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