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Human Resource Management a Customer-Oriented Approach

by Richard M. Hodgetts

  • ISBN: 9780132536752
  • ISBN10: 0132536757

Human Resource Management a Customer-Oriented Approach

by Richard M. Hodgetts

  • List Price: $102.80
  • Binding: Hardcover
  • Edition: 1
  • Publisher: Prentice Hall
  • Publish date: 06/01/1997
  • ISBN: 9780132536752
  • ISBN10: 0132536757
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Description: I. INTRODUCTION. 1. Contemporary Issues in Human Resource Management. II. UNDERSTANDING YOURSELF. 2. Who Are You? 3. Communicating Effectively. 4. Effectively Managing Change and Conflict. 5. Developing Your Decision-Making Skills. III. UNDERSTANDING HUMAN RESOURCE MANAGEMENT. 6. Recruiting, Selecting, and Orienting Associates. 7. Training, Developing, and Appraising Associates. 8. Motivating Associates. 9. Creating Effective Associate Relations. IV. UNDERSTANDING CUSTOMERS. 10. Identifying and Addressing Customer Needs. 11. Understanding the International Customer. 12. Developing Outstanding Service. 13. Maintaining Total Quality Service. V. HORIZONS. 14. Future Challenges. 15. Developing an Effective Career Plan.
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