The first chapter now includes a section which sets out the authors' distinction between cross-cultural communication and intercultural communication. Another new section outlines the methodology of ethnography that is the practical basis of the authors' research. In the new final chapter, the authors return to this methodology and show how they and others have been able to use it and this book to do new research in intercultural communication, as well as to conduct training and consultation programs.
While making use of research in pragmatics, discourse analysis, organizational communication, social psychology, and the ethnography of communication, this book presents students, researchers, and practitioners with a comprehensive and unified framework for the analysis of intercultural discourse.