His sage and witty suggestions include:
-- "Don't send your ducks to eagle school!"
-- "Pay off in currency that matters to the employee."
-- "Don't confuse motion with progress."
-- "Ignoring poor performance is the same as applauding it."
Covering the whole gamut of people-management skills, the author presents maxims on: planning -- motivation -- expectations -- teaching and coaching -- measuring performance -- rewards and consequences -- relationship management, self-management -- leadership.
Each maxim is illustrated by a real-life story and pithy, practical insights that managers can put to instant use or store away for future situations.
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