Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush's witty illustrations, the book explains:
-- The economics of recovery -- what it costs when you lose customers, and how little it can cost to win them back
-- The processes, policies, and technology a company must have to ensure an effective, real-time recovery system
-- The manager's role in sustaining an outstanding recovery system -- through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.
| Seller | Condition | Comments | Price |
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HPB-Ruby
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Very Good
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$4.37
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Half Price Books Inc
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Very Good
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$4.37
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Wonder Book - Member ABAA/ILAB
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Good |
$5.31
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Reliant Bookstore
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Good
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$5.40
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Persephone's Books
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Like New
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$7.87
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ErgodeBooks
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Good |
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discount_scientific_books
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New |
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Bonita
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Good
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$30.52
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Bonita
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New
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$51.25
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Just one more Chapter
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ErgodeBooks
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New |
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GridFreed
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New |
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