Lifescripts What to Say to Get What You Want in 101 of Life's Toughest Situations

Say you're fired. How do you negotiate the best severance deal? Lifescripts gives you the winning strategy -- and the actual words to use. Say you're breaking bad news to your boss. What's the best way to control damage? Lifescripts gives you the winning strategy -- and the actual words to use. Whether you're looking for a new job, leaving an old one, cold calling a new account, laying off a subordinate, confronting a back-stabber, dealing with sexual harassment, calming an irate client, discussing estate planning with parents, or returning food in a restaurant, Lifescripts tells you exactly how to do it and what to say.

Each of the 101 Lifescripts provides an icebreaker opener and a flowchart of rejoinders to give to any potential response, positive or negative. There are pointers on proper attitude, timing, preparation, and behavior, as well as a summary of key points and a list of possible adaptations.

As essential as a blueprint to an architect or a map to an explorer, Lifescripts offers a template to guide the inexperienced and empower the pro. It removes the fear and unfamiliarity from dozens of the most delicate, sticky, or complicated office, business, and personal situations we face every day, from hunting for a job and negotiating office politics to making sales calls, dealing with customers and clients, and coping with consumer problems and family finances.