Business simulation tools are about to revolutionize BPR by helping businesses accurately predict the impact of change. This is the first manager's and analyst's guide to business process simulation: how it works, how to implement it, and how to use it for competitive advantage. Using extensive case studies, this book shows how business process simulation (BPS) tools are rapidly moving into the mainstream. Learn what types of decisions can benefit most from BPS. See how BPS tools allow you to translate "what-if" statements into inputs for modeling, and then generate easy-to-interpret graphical output. Discover how BPS can model and enhance both strategic and operational decisions, including optimization of production and materials handling. Learn how to use BPS to predict the impact of change on your organization's IT infrastructure. This is essential reading for all senior IT managers, analysts, and other executives seeking to reduce the risks associated with business process reengineering and new systems development.