Error title
Some error text about your books and stuff.
Close

Managing the Professional Service Firm

by Maister, David H.

  • ISBN: 9780029197820
  • ISBN10: 0029197821

Managing the Professional Service Firm

by Maister, David H.

  • List Price: $45.00
  • Binding: Hardcover
  • Publisher: Free Press
  • Publish date: 09/01/1993
  • ISBN: 9780029197820
  • ISBN10: 0029197821
used Add to Cart $3.36
You save: 93%
Marketplace Item
new Add to Cart $9.10
You save: 80%
Marketplace Item
Description: At last here is a comprehensive text on the managerial problems of professional firms. David Maister, whose international consulting practice has gained him the reputation among his peers as "the guru's guru", brings together for the first time his most brilliant and penetrating work on virtually every management issue facing professional firms today.

Professional firms, he shows, are different from other business enterprises in two ways. First, they are in the business of providing highly customized services, and hence cannot apply many of the management principles developed for the mass production industrial world. Second, professional services are highly personalized and involve the skills of individuals. Firms must compete not only for clients, but also for talented professionals. Drawing on ten years' research amid consulting to these unique and creative institutions, Maister explores issues ranging from marketing and business development to multinational strategies, from human resource policies to profit improvement strategies, from strategic planning to the effective behavior of practice leaders. His concepts and practical advice have already become gospel to accountants, consultants, lawyers, public relations agencies, executive search, and many other professions.

Maister simplifies management issues by observing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners." Professional service firms, he shows, must practice "balance sheet" management by learning to develop their two key assets: client relationships and their stock of skill, talent, knowledge, and ability.

"David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why."

--James L. Heskett, Professor, Harvard Business School Co-author of "Service Breakthroughs"

Expand description
Seller Condition Comments Price  
Seller: St. Vinnie's Books
Location: Eugene, OR
Condition: Good
Shipping Icon
Hardcover This item shows wear from consistent use but remains in good
[...]
Price:
$3.36
Comments:
Hardcover This item shows wear from consistent use but remains in good
[...]
Seller: St. Vinnie's Books
Location: Eugene, OR
Condition: Acceptable
Shipping Icon
Highlighting throughout. Hardcover The item is fairly worn but still
[...]
Price:
$3.36
Comments:
Highlighting throughout. Hardcover The item is fairly worn but still
[...]
Seller: borgasorus
Location: Wright City, MO Ask seller a question
Condition: Good
No CD Included. Access code may be previously used. Moderate dirt wear,
[...]
Price:
$5.99
Comments:
No CD Included. Access code may be previously used. Moderate dirt wear,
[...]
Seller: HPB-Ruby
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$7.86
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Condition: Good
Good condition. Good dust jacket. A copy that has been read but remains
[...]
Price:
$7.86
Comments:
Good condition. Good dust jacket. A copy that has been read but remains
[...]
Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Good
Good condition. Good dust jacket. A copy that has been read but remains
[...]
Price:
$8.80
Comments:
Good condition. Good dust jacket. A copy that has been read but remains
[...]
Seller: Ergodebooks
Location: Richmond, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$9.10
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: One Stop Shop Bookstore
Location: Memphis, TN
Condition: Good
Shipping Icon
Price:
$24.10
Comments:
Seller: Bright Books Company
Location: Buffalo Grove, IL
Condition: New
Shipping Icon
New. There is a slight shelf or time wear. Otherwise new. We Ship Every Day! Free Tracking Number Included! International Buyers Are Welcome! Satisfaction Guaranteed!
Price:
$46.90
Comments:
New. There is a slight shelf or time wear. Otherwise new. We Ship Every Day! Free Tracking Number Included! International Buyers Are Welcome! Satisfaction Guaranteed!
please wait
Please Wait

Notify Me When Available

Enter your email address below,
and we'll contact you when your school adds course materials for
.
Enter your email address below, and we'll contact you when is back in stock (ISBN: ).