To a bereaved person: "You must realize it's all for the best".
To a newly engaged person: "Are you sure you know what you're doing?"
To a pregnant woman: "You can still do something about it, you know".
The Right Thing to Say is a refresher course in etiquette as a second language, filled with the practical advice and sky humor that make Miss Manners such "good wicked fun, and helpful, too" (Cosmopolitan). Including useful phrases for dealing with life's special occasions and mishaps, it explores the subtleties of saving "no", conducting a conversation without causing offense, and the art of the apology when you do anyway.