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Moments of Truth

by Jan Carlzon

  • ISBN: 9780060915803
  • ISBN10: 0060915803

Moments of Truth

by Jan Carlzon

  • Binding: Paperback
  • Publisher: Harpercollins
  • Publish date: 01/01/1989
  • ISBN: 9780060915803
  • ISBN10: 0060915803
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Description: Traces the author's spectacular turnaround successes with three major corporations and spells out his trendsetting approach on meeting the demands of today's service economy.
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