Description: Ever dreaded a conversation with your boss or a colleague? Ever wanted to ask for a raise but didn't know how? Or manage a crisis with your boss or client while worrying your conversation might make the situation worse? Ever wish you knew how to approach an awkward or difficult conversation and play the scenario through your head in advance? Using scripts similar to those used in sales and marketing every day, Dr. Marlene Caroselli has created over 100 unique and effective communications lessons for managers and employees. Each lesson includes discussion of each situation, personality types, suggested words and phrases, a graphic dialog with an opening line and responses for likely scenarios plus adaptations and careful questions to ask yourself about what you really want to accomplish. The book also includes tips and take-aways to help you look, feel and act like a confident communicator! One-to-One for Managers and Employees covers topics and situations such as:
-- Asking for a promotion or raise
-- Dealing with a boss who steals credit and ideas
-- Talking with employees who don't listen
-- Managing an employee who has lost interest in the job
-- Soothing an angry customer or boss
-- Inspiring a discouraged team

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