Description:
The man who singlehandedly initiated the service management phenomenon in America poses a new challenge for today's business. "Describes the importance of placing the customer's needs first throughout your organization and . . . shows how to make it happen".--Thomas R. Horton, Chairman, American Management Association.
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Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Seller | Condition | Comments | Price |
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Once Upon A Time Books
Good
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$2.23
|
|
Reliant Bookstore
Acceptable
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$4.48
|
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Wonder Book - Member ABAA/ILAB
Good |
$4.91
|
|
HPB-Ruby
Very Good
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$8.98
|

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