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Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business

by Albrecht, Karl

ISBN: 9780887306396
ISBN10: 088730639X

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Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business

by Albrecht, Karl

List Price: $16.99
Binding: Paperback
Publisher: HarperCollins Publishers
Publish date: 12/01/2002
ISBN: 9780887306396
ISBN10: 088730639X

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Description: The man who singlehandedly initiated the service management phenomenon in America poses a new challenge for today's business. "Describes the importance of placing the customer's needs first throughout your organization and . . . shows how to make it happen".--Thomas R. Horton, Chairman, American Management Association.

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Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.

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Seller: Goodwill Books

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Location: Hillsboro, OR

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Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included.

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Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included.

Seller: HPB-Emerald

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Connecting readers with great books since 1972! Used books may not include

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Connecting readers with great books since 1972! Used books may not include

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Seller: Wonder Book - Member ABAA/ILAB

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Location: Frederick, MD

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Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

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Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

Seller: Ergodebooks

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Location: White Haven, PA

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Buy with confidence. Excellent Customer Service & Return policy.

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Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business

by Albrecht, Karl

Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business

by Albrecht, Karl

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