Description: This volume examines supply chains in the computer systems industry. Three firms are studied in detail: a disk-drive manufacturer, a multinational computer systems corporation, and a drinks company in the throes of reorganising its extensive computer systems. The authors look at the management of supplier-user relationships, the processes of product development, the use of total quality management techniques, and the reality of strategic partnerships. This volume provides a framework for thinking about the relationships between the structure of an organisation and its handling of important suppliers or customers. It will help understanding of the social basis of managing change in the workplace.

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