Outrageous! Unforgettable Service...Guilt-Free Selling
- Binding: Paperback
- Publisher: Amacom Books
- Publish date: 05/01/1998
Description:
Hard serve, soft sell. For service providers and business owners that's the formula for real success. Great service, not a hard-pitch sell, is what customers respond to best. It's a fun, guilt-free form of selling that anyone can learn to love -- even the most sales-phobic clerk on the company's front line.
Expand description
The new Outrageous! is a practical, step-by-step guide to POS (Positively Outrageous Service), a rapidly growing program developed by customer service expert T. Scott Gross. Fun without being frivolous, instructive without becoming boring, the book shows service providers at all levels how to:
-- build positive word-of-mouth to draw in new customers
-- use appealing opening lines that engage the customer
-- get everyone in the organization to sell through service
-- create a world-class service culture that lasts.
Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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Goodwill of Greater Milwaukee
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Poverty Hill Books
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Good
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$5.57
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Wonder Book - Member ABAA/ILAB
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Very Good |
$5.60
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HPB-Ruby
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Very Good
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$5.62
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BooksRun
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Good
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$7.01
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ErgodeBooks
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New |
$29.48
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discount_scientific_books
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New |
$31.15
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Just one more Chapter
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New |
$60.57
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GridFreed
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