Positively Outrageous Service
- Binding: Paperback
- Publisher: Warner Books Inc
- Publish date: 04/01/1994
Description:
Want customers to return time and again? Looking to carve a niche in the market? With T. Scott Gross' "Positively Outrageous Service", business owners will learn to do the unexpected unexpectedly and give customers more than they ever thought possible. Learn how to:
-- identify what customers really want
-- entertain with compelling showmanship
-- energize and get the most from the staff
-- create lasting customer loyalty
-- and more.
Expand description
-- identify what customers really want
-- entertain with compelling showmanship
-- energize and get the most from the staff
-- create lasting customer loyalty
-- and more.
Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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