Description: Written for prospective and current managers, Program Assessment provides readers with the knowledge and skills basic to assessing organizational effectiveness -- the degree to which orientation programs inform, training programs instruct, incentive programs motivate, and quality assurance programs enhance quality. In a lively and clear writing style, the author organizes his central ideas according to an intuitive model of the assessment process. This book will enable readers to plan assessment at work and become educated consumers of the assessment reports that cross their desks.

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