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Quality Is Free: the Art of Making Quality Certain

by CROSBY

  • ISBN: 9780070145122
  • ISBN10: 0070145121

Quality Is Free: the Art of Making Quality Certain

by CROSBY

  • List Price: $34.95
  • Binding: Hardcover
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 01/01/2002
  • ISBN: 9780070145122
  • ISBN10: 0070145121
used Add to Cart $1.88
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new Add to Cart $67.45
Marketplace Item
Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Description: The first & only nontechnical method for installing, maintaining, & measuring a comprehensive quality improvement program in your business operation. Special features: Emphasizes throughout that doing things right the first time adds nothing to the cost of a product or service. (What costs, & costs dearly in terms of rework, test, warranty, inspection, & service after service, is doing things wrong). Introduces the proven Make Certain program (the best way known to get management & service personnel participating in the improvement effort). Shows how to recognize & guard against the kinds of problems that can cost your company money, damage its reputation, invite litigation. Proves that quality is a people business, not a "manufacturing" function or statistical mystery (note, for example, the chapter on management style to help you improve your personal quality). Illustrated throughout with actual case examples, enabling profit-minded managers to understand & install quality programs in their own operations. Management at all levels: Quality is not only free, it is a supreme source of profit. Quality professionals & company executives: Don't forget that current "consumer" & "environmental" pressures fall under this quality responsibility. MBA or undergraduate students & company trainees: the basics for specific training programs are included.
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Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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Seller: Gulf Coast Books
Location: Memphis, TN
Condition: Good
Price:
$1.88
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Seller: Blue Vase Books
Location: Interlochen, MI
Condition: Acceptable
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Missing dust cover, otherwise book is in good condition with some wear from normal use.
Price:
$1.90
Comments:
Missing dust cover, otherwise book is in good condition with some wear from normal use.
Seller: Off The Shelf
Location: Imperial, MO
Condition: Good
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The item shows wear from consistent use, but it remains in good condition and
[...]
Price:
$2.37
Comments:
The item shows wear from consistent use, but it remains in good condition and
[...]
Seller: Goodwill of the Olympics
Location: TACOMA, WA
Condition: Acceptable
An acceptable and readable copy. All pages are intact, and the spine and
[...]
Price:
$2.92
Comments:
An acceptable and readable copy. All pages are intact, and the spine and
[...]
Seller: Archives Books, inc.
Location: Edmond, OK
Condition: Good
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Dust jacket is in Good condition. Name on inside cover. No other markings. Historic Oklahoma Bookstore on Route 66. Packages shipped daily, Mon-Fri.
Price:
$5.35
Comments:
Dust jacket is in Good condition. Name on inside cover. No other markings. Historic Oklahoma Bookstore on Route 66. Packages shipped daily, Mon-Fri.
Seller: Ergodebooks
Location: Houston,, TX Ask seller a question
Condition: Good
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$7.35
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: GridFreed
Location: North Las Vegas, NV
Condition: Good
Good condition missing dust jacket.
Price:
$12.32
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Good condition missing dust jacket.
Seller: FastBooks100
Location: Franklin, TN Ask seller a question
Condition: Good
Price:
$19.95
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Seller: Bonita
Location: Newport Coast, CA
Condition: Good
Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Price:
$59.62
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Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Seller: Reformed Episcopal Seminary
Location: Blue Bell, PA
Condition: New
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Sewn binding. Cloth over boards. With dust jacket. 309 p. Audience: General/trade.
Price:
$67.45
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Sewn binding. Cloth over boards. With dust jacket. 309 p. Audience: General/trade.
Seller: GridFreed
Location: North Las Vegas, NV
Condition: New
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