Quality Is Free: the Art of Making Quality Certain
- List Price: $34.95
- Binding: Hardcover
- Edition: 1
- Publisher: McGraw-Hill
- Publish date: 01/01/2002
Description:
The first & only nontechnical method for installing, maintaining, & measuring a comprehensive quality improvement program in your business operation. Special features: Emphasizes throughout that doing things right the first time adds nothing to the cost of a product or service. (What costs, & costs dearly in terms of rework, test, warranty, inspection, & service after service, is doing things wrong). Introduces the proven Make Certain program (the best way known to get management & service personnel participating in the improvement effort). Shows how to recognize & guard against the kinds of problems that can cost your company money, damage its reputation, invite litigation. Proves that quality is a people business, not a "manufacturing" function or statistical mystery (note, for example, the chapter on management style to help you improve your personal quality). Illustrated throughout with actual case examples, enabling profit-minded managers to understand & install quality programs in their own operations. Management at all levels: Quality is not only free, it is a supreme source of profit. Quality professionals & company executives: Don't forget that current "consumer" & "environmental" pressures fall under this quality responsibility. MBA or undergraduate students & company trainees: the basics for specific training programs are included.
Expand description
Seller | Condition | Comments | Price |
|
Owls Books
Good |
$1.63
|
|
More Than Words
Good |
$1.76
|
|
Blue Vase Books
Acceptable
![]() |
$1.77
|
|
Goodwill of the Olympics
Acceptable |
$2.92
|
|
Goodwill Books
Acceptable |
$3.37
|
Ergodebooks
|
New |
$8.15
|
|
The Junk Store
Good |
$16.87
|
FastBooks100
|
Good |
$21.95
|
|
Bonita
Good |
$46.28
|
|
Bonita
Very Good |
$61.25
|
|
emcdreams
New |
$70.22
|
|
Bonita
New |
$137.08
|

Please Wait