8vo-over 7¾"-9¾" tall. "Philip B. Crosby's QUALITY IS FREE was the shot

8vo-over 7¾"-9¾" tall. "Philip B. Crosby's QUALITY IS FREE was the shot heard 'round the business world. It heralded the Quality Revolution, made 'Zero Defects' a household phrase, and launched a movement that gains in power to this day. Now, after almost two decades of the concept's growth, Crosby revisits his original Quality Management principles to assess their progress-and point the way toward new challenges {and satisfactions} for Quality adherents....Complete with Crosby's patented Maturity Grid-a tool for readers to measure Quality successes and failures at their own organizations-QUALITY IS STILL FREE delivers new and tested truths for everyone involved with Qualitiy Management. It offers proof positve that quality is not only free and within reach, but still the only profitable way to do business in uncertain times. " This book has 264 pages. Overall, a FINE copy of this VERY SCARCE title.