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Quality Is Still Free: Making Quality Certain in Uncertain Times

by CROSBY

  • ISBN: 9780070145320
  • ISBN10: 0070145326

Quality Is Still Free: Making Quality Certain in Uncertain Times

by CROSBY

  • List Price: $24.95
  • Binding: Hardcover
  • Edition: 1
  • Publisher: McGraw-Hill Trade
  • Publish date: 01/01/2003
  • ISBN: 9780070145320
  • ISBN10: 0070145326
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Description: Crosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pioneer offers a few pungent insights. Furthermore, he updates his patented Quality Management Process Maturity Grid, a device for readers to examine the status of their own quality efforts and chart their progress. No more valuable tool exists to facilitate communication between managers and those who are trying to make the Quality process happen in increasingly difficult times.
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May have some shelf-wear due to normal use. Pages may include notes, underlining, and highlighting.
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May have some shelf-wear due to normal use. Pages may include notes, underlining, and highlighting.
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Ships from Reno, NV. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy!
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Ships from Reno, NV. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy!
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Seller: Glued To The Tube Books
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8vo-over 7¾"-9¾" tall. "Philip B. Crosby's QUALITY IS FREE was the shot
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8vo-over 7¾"-9¾" tall. "Philip B. Crosby's QUALITY IS FREE was the shot
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