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Quality Is Still Free: Making Quality Certain in Uncertain Times

by CROSBY

  • ISBN: 9780070145320
  • ISBN10: 0070145326

Quality Is Still Free: Making Quality Certain in Uncertain Times

by CROSBY

  • List Price: $24.95
  • Binding: Hardcover
  • Edition: 1
  • Publisher: McGraw-Hill Trade
  • Publish date: 01/01/2003
  • ISBN: 9780070145320
  • ISBN10: 0070145326
used Add to Cart $2.31
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Marketplace Item
Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Description: Crosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pioneer offers a few pungent insights. Furthermore, he updates his patented Quality Management Process Maturity Grid, a device for readers to examine the status of their own quality efforts and chart their progress. No more valuable tool exists to facilitate communication between managers and those who are trying to make the Quality process happen in increasingly difficult times.
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Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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Seller: Goodwill
Location: Brooklyn Park, MN
Condition: Good
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Cover has some rubbing and edge wear. Access codes, CD's, and other accessories may not be included. All items ship Mon-Fri.
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$2.31
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Cover has some rubbing and edge wear. Access codes, CD's, and other accessories may not be included. All items ship Mon-Fri.
Seller: William Michael Books
Location: Cave Springs, AR
Condition: Acceptable
Acceptable Condition, missing dust jacket, otherwise good condition; may contain minimal marking, wear to cover. Sewn binding. Cloth over boards. 264 p.
Price:
$7.58
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Acceptable Condition, missing dust jacket, otherwise good condition; may contain minimal marking, wear to cover. Sewn binding. Cloth over boards. 264 p.
Seller: Ergodebooks
Location: Houston,, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
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Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: Bonita
Location: Newport Coast, CA
Condition: Good
Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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$55.35
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Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Seller: GridFreed
Location: North Las Vegas, NV
Condition: New
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Seller: Bonita
Location: Newport Coast, CA
Condition: New
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