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Quality Management for the Small Business

by Stebbing, Lionel

  • ISBN: 9780131233409
  • ISBN10: 0131233408

Quality Management for the Small Business

by Stebbing, Lionel

  • Binding: Hardcover
  • Edition: 1
  • Publisher: Ellis Horwood, Ltd.
  • Publish date: 12/01/2004
  • ISBN: 9780131233409
  • ISBN10: 0131233408
used Add to Cart $54.23
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new Add to Cart $36.16
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Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Description: In today's increasingly competitive markets, customer satisfaction -- stemming from quality -- is seen more and more often as the make-or-break factor -- especially for small manufacturing or service businesses. Although there has been increasing pressure on such businesses to adopt quality systems modelled on the requirements of the ISO9000 series of standards, Quality Assurance (often mistakenly confused with Quality Control) remains a very misunderstood philosophy. Using a jargon-free, down-to-earth approach, this book explores and explains the whole field of Quality Assurance as a complete management system. Defines the contents of a quality program and quality plan, leading to the development of a quality manual and supporting procedures, including quality auditing, computer software control, and the role of quality circles. Covers all the Quality Assurance activities for manufacturing and service firms -- e.g., design, procurement, manufacture, installation, and service. Includes many case histories and presents the various procedures and requirements in a quick-reference tabulated form which covers the activity scope, the involved personnel, and the methods of confirming activity compliance. For anyone involved in developing or implementing a quality assurance management system in a small manufacturing or service business.
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Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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Seller: Media Smart
Location: Hawthorne, CA
Condition: New
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P 144 Index 1st Edition.
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P 144 Index 1st Edition.
Seller: discount_scientific_books
Location: Sterling Heights, MI
Condition: New
New Book Original US edition, We Ship to PO BOX Address also.
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Seller: Bonita
Location: Santa Clarita, CA
Condition: Good
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Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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