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Quality Without Tears the Art of Hassle-Free Management

by Philip B. Crosby

  • ISBN: 9780070145115
  • ISBN10: 0070145113

Quality Without Tears the Art of Hassle-Free Management

by Philip B. Crosby

  • List Price: $16.00
  • Binding: Paperback
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 05/01/1995
  • ISBN: 9780070145115
  • ISBN10: 0070145113
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Description: Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.
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Trade paperback (US). Glued binding. 224 p. Audience: General/trade.
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