Raving Fans a Revolutionary Approach to Customer Service
- List Price: $13.00
- Binding: Audio Cassette
- Publisher: Random House
- Publish date: 05/01/1993
Description:
The story of an Area Manager with a rotten service problem and Charlie, his golf-playing Good Fairy, who teaches him how to turn customers into Raving Fans. Charlie introduces business people who have employed a creative approach to service--each elaborating on three particular secrets of service success. The practical advice he provides is easily applied and will prove invaluable.
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