Description: 1. Introduction: UNISON and public service trade unionism Michael Terry Part I. UNISON: Structures and Processes 2. The creation of UNISON Rodney Bickerstaffe 3. The making of UNISON: a framework to review key events, processes and issues Bob Fryer 4. UNISON's management of the merger and beyond Michael Dempsey 5. UNISON's approach to organisation development in a democratic organisation Margaret Wheeler 6. Strategic review and organisational change in UNISON Trevor Colling and Tim Claydon 7. Promoting representation of women within UNISON Anne McBride 8. Working with Labour: the impact of UNISONs political settlement Maggie Jones 9. UNISON and New Labour: Searching for new relationships Tom Sawyer Part II. The UNISON Agenda 10. UNISON and changes in collective bargaining in health and local government Carole Thornley, Mike Ironside and Roger Seifert 11. UNISON and low pay policy Peter Morris 12. UNISON and low pay policy: a comment on Morris Carole Thornley 13. UNISONs approach to lifelong learning Anne Munro and Helen Rainbird 14. UNISONs approach to lifelong learning: a comment on Munro and Rainbird Jim Sutherland 15. Between elation and despair: UNISON and the new social policy agenda Mick Carpenter 16. UNISON and the quality of public service provision: any lessons from the rest of Europe? Michael Terry 17. Towards an organising model in UNISON? A trade union membership strategy in transition Jeremy Waddington and Allan Kerr 18. Reflections on UNISON after five years John Monks

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