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Reporting Technical Information

by Elizabeth Tebeaux

  • ISBN: 9780195146127
  • ISBN10: 0195146123

Reporting Technical Information

by Elizabeth Tebeaux

  • List Price: $74.95
  • Binding: Paperback
  • Edition: 10
  • Publisher: Oxford Univ Pr
  • Publish date: 08/01/2001
  • ISBN: 9780195146127
  • ISBN10: 0195146123
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Description: * Each chapter ends with ExercisesPreface1. An Overview of Technical WritingSome Matters of DefinitionThe Substance of Technical WritingThe Nature of Technical WritingThe Attributes of Good Technical WritersThe Qualities of Good Technical WritingA Day in the Life of Two Technical WritersMarie Enderson: Computer Specialist and Occasional Technical WriterTed Freedman: Technical Writer and Company EditorPART I. FOUNDATIONS2. ComposingSituational AnalysisTopic and PurposeAudience and PersonaDiscoveryBrainstormingUsing Arrangement Patterns for DiscoveryOther Successful Discovery TechniquesArrangementDrafting and RevisingThe Rough DraftRevisionEditingChecking MechanicsChecking DocumentationChecking GraphicsChecking Document DesignEditing with Word Processing Programs3. Writing CollaborativelyPlanningDraftingDividing the WorkDrafting in CollaborationOne Person Doing the DraftingRevising and EditingRevisingEditingCollaboration in the WorkplaceCollaboration on the InternetE-MailFTP SitesSynchronous DiscussionsGroup ConferencesConference BehaviorGroup Roles4. Writing for Your ReadersGoals of CommunicationThe Planning ProcessDetermining Your ReadersAsking Questions to Analyze Your ReadersDetermining Your PurposeUnderstanding Your Role as a WriterPlanning the ContentAnticipating the Context in which Your Writing Will Be ReceivedThinking about Your Readers: A Summary of Considerations5. Achieving a Readable StyleThe ParagraphThe Central StatementParagraph LengthTransitionsLists and TablesClear Sentence StructureSentence LengthSentence OrderSentence Complexity and DensityActive VerbsActive and Passive VoiceFirst-Person Point of ViewA Caution about Following RulesSpecific WordsPomposityEmpty WordsElegant VariationPompous VocabularyGood Style in ActionChoosing a Style for International Readers6. Writing EthicallyUnderstanding Ethical BehaviorWhat Makes an Act Unethical?Why Should We Act Ethically?Recognizing Unethical CommunicationPlagiarismDeliberately Using Imprecise or Ambiguous LanguageMaking False ImplicationsManipulating the DataUsing Misleading VisualsBehaving EthicallyDealing with Unethical Behavior in Others7. Writing for International ReadersEstablishing a Perspective on International CommunicationUnderstanding Readers from Various CulturesIndividualism versus Collectivism: Valuing Either Individuals or GroupsSeparation of Business and Private RelationshipsPower Distance between Social RanksUniversal or Relative View of TruthWhether the Entire Message Is Contained in the TextWhether Uncertainty Is to Be Avoided or AcceptedThe Power and Value of TimeMasculine versus FeminineConsidering Culture in the Planning ProcessExample International Documents for ExaminationWriting Business Communications to Readers in Other CulturesCulture and GraphicsA Final WordGuides to Doing Business in Cultures around the WorldPART II. TECHNIQUES8. Gathering, Evaluating, and Documenting InformationAsking the Right QuestionsLooking for AnswersInterviewsNewsgroupsWorld Wide WebLibraryEvaluating AnswersCiting Sources9. Presenting InformationChronologyTopical OrganizationExemplificationAnalogyClassification and DivisionDefinitionSentence DefinitionExtended DefinitionPlacement of DefinitionsDescriptionVisual LanguageMechanism DescriptionProcess Description10. Analyzing InformationClassical ArgumentMajor PropositionMinor Propositions and EvidenceOrganizationPro and ConInduction and DeductionInductionDeductionLogical FallaciesComparisonAlternativesCriteriaToulmin LogicApplying Toulmin LogicArranging Your Argument for Readers11. Document DesignUnderstanding the Basics of Document DesignKnow What Decisions You Can MakeChoose a Design That Fits Your SituationPlan Your Design from the BeginningReveal Your Design to Your ReadersKeep Your Design ConsistentDesigning Effective Pages and ScreensLeave Ample MarginsUse Blank Space to Group InformationSet the Spacing for Easy ReadingUse a Medium Line LengthUse a Ragged Right MarginChoosing Readable TypeChoose a Legible Type SizeChoose a Typeface (Font) That Is Appropriate for the SituationUse Special Typefaces SparinglyUse Highlighting EffectivelyUse a Mixture of Cases, Not All CapitalsUse Color CarefullyHelping Readers Locate InformationWrite Descriptive HeadingsDesign Headings to Organize the PageUse Page Numbers and Headers or Footers in Print DocumentsAppreciating the Importance of Document Design12. Using IllustrationsChoosing IllustrationsConsider Your PurposeConsider Your AudienceConsider Your Audience AgainConsider Your Purpose AgainCreating IllustrationsDesigning TablesDesigning Bar and Column GraphsDesigning Circle GraphsDesigning Line GraphsDesigning Illustrations EthicallyPART III. APPLICATIONS13. CorrespondenceDetermining Your PurposeAnalyzing the AudienceComposing Letters, Memos, and E-MailFinding the Appropriate StyleDirect vs. Indirect StyleConversational StyleSpecial Considerations for E-MailSpecial Considerations for International CorrespondenceKeeping Copies of Correspondence14. The Strategies and Communications of the Job HuntPreparationSelf-AssessmentInformation GatheringNetworkingThe Correspondence of the Job HuntLetter of ApplicationThe ResumeFollow-Up LettersInterviewingThe InterviewNegotiationBefore and After the Interview15. Proposals and Progress ReportsThe Relationship between Proposals and Progress ReportsProposalsThe Context of Proposal DevelopmentEffective Argument in Proposal DevelopmentStandard Sections of ProposalsProgress ReportsPhysical Appearance of Proposals and Progress ReportsStyle and Tone of Proposals and Progress ReportsOther Forms of Proposals and Progress Reports16. Recommendation ReportsAn Informal Report: The Church Repair ProjectThe SituationImportant Features of ReportA Formal Report: The Oil Spill ProblemThe SituationImportant Features of ReportA Feasibility Report: Department Store LocationLogic of the Feasibility StudyPreparation of the Feasibility ReportThe SituationImportant Features of ReportA Final Word17. Empirical Research ReportsAudience AdaptationIntroduction and Literature ReviewStatement of ObjectivesChoice of Materials or MethodologyRationale for InvestigationVerb Tense in Literature ReviewsMaterials and MethodsDesign of the InvestigationMaterialsProceduresMethods for Observation, Analysis, and InterpretationVoice in Materials and Methods SectionResultsDiscussionA Final Word18. InstructionsSituational Analysis for InstructionsWhat Is the Purpose of My Instructions?What Is My Reader''s Point of View?How and Where Will My Reader Use These Instructions?What Content Does My Reader Really Need and Want?How Should I Arrange My Content?Possible Components of InstructionsIntroductionTheory or Principles of OperationList of Equipment and Materials NeededDescription of the MechanismWarningsHow-To InstructionsTips and Troubleshooting ProceduresGlossaryAccessible FormatReader Checks19. Oral ReportsPreparationDelivery TechniquesThe Extemporaneous SpeechThe Manuscript SpeechArranging ContentIntroductionBodyConclusionPresentationPhysical Aspects of SpeakingAudience InteractionVisual AidsPurpose of Visual AidsCriteria for Good Visual AidsVisual ContentVisual Presentation ToolsAppendix A: HandbookAppendix B: Formal Elements of Document DesignReport FormatLetter and Memorandum FormatDocumentationDesigning a World Wide Web SiteOutliningChapter NotesIndex
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