- ISBN: 9780130273642
- ISBN10: 0130273643
Restaurant Management Customers, Operations, and Employees
- List Price: $90.80
- Binding: Hardcover
- Edition: 2
- Publisher: Prentice Hall
- Publish date: 06/01/2000
Description:
Exceptionally comprehensive yet accessible, this book identifies the crucial elements involved in the operation of a restaurant, and their interrelationships that are necessary to achieve success. It shows, clearly and in detail, how to balance customer satisfaction and employee productivity in order to manage operations (food and beverage items and the physical facility) at a profit.
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