Description: To make the most of SAP's powerful, Internet-enabled mySAP.com solutions, businesses need absolute clarity about their processes, and the mySAP components that address those processes. In this book, a team of SAP experts applies proven Knowledge Mapping techniques to mySAP's powerful Sales and Customer Service components, making them far simpler to understand -- and implement. Using these Knowledge Maps, SAP customers can perform their own process analyses, accelerate deployment, and support continuous business engineering far more easily. This book covers every major customer service process addressed by mySAP.com, from service notification, to service order settlement, all the way to profitability analysis. Every process is presented through visual knowledge maps that make their structure, goals, and implementation requirements clearer than ever before. The book reflects a wide range of implementation best practices and in-depth "do's and don'ts" from experienced SAP and mySAP.com consultants. An accompanying CD-ROM contains sample knowledge maps plus a trial version of the leading knowledge-mapping tool for Windows, Mind Manager. This book is part of a new series that applies Knowledge Mapping to every key mySAP.com component, introducing 200+ knowledge maps that cover financial accounting and controlling; planning, procurement, production, and more.

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