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Say It Right, Write It Right the Secretary's Guide to Solving Business Communications Problems

by Marta Been

  • ISBN: 9780137914920
  • ISBN10: 013791492X

Say It Right, Write It Right the Secretary's Guide to Solving Business Communications Problems

by Marta Been

  • List Price: $29.95
  • Binding: Hardcover
  • Publisher: Prentice Hall Direct
  • Publish date: 02/01/1994
  • ISBN: 9780137914920
  • ISBN10: 013791492X
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Description: This versatile and easy-to-use guide hands secretaries the keys to communicating well -- both orally and in writing --- and solves even the most difficult or sensitive problems. Each of its 15 chapters focuses on one type of communication problem or challenge --- from dealing with angry customers to preparing press releases --- and details what to say and do to get the best results. Scores of tested models, checklists, and real life examples are included to save you a tremendous amount of time, work, and trouble.
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