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Service Operations Management

by Witt, Christine A Muhlemann, Alan

  • ISBN: 9780131499157
  • ISBN10: 0131499157

Service Operations Management

by Witt, Christine A Muhlemann, Alan

  • List Price: $43.99
  • Binding: Paperback
  • Publisher: Prentice Hall PTR
  • Publish date: 05/01/1996
  • ISBN: 9780131499157
  • ISBN10: 0131499157
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Description: A complete guide to the strategy, design and delivery of services in today's highly competitive business environment.

Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery. It explains the strategic importance of services, as well as their relationship to other functions of the organization, such as marketing and human resource management. It also presents several tools and techniques to help managers improve service processes, streamline delivery, and enhance decision making.

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Seller: Ergodebooks
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Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: Bonita
Location: Newport Coast, CA
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Seller: BonitaBooks
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Condition: Very Good
Access codes and supplements are not guaranteed with used items.
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Seller: Media Smart
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