Error title
Some error text about your books and stuff.
Close

Service Operations Management

by Witt, Christine A Muhlemann, Alan

  • ISBN: 9780131499157
  • ISBN10: 0131499157

Service Operations Management

by Witt, Christine A Muhlemann, Alan

  • List Price: $43.99
  • Binding: Paperback
  • Publisher: Prentice Hall PTR
  • Publish date: 05/01/1996
  • ISBN: 9780131499157
  • ISBN10: 0131499157
used Add to Cart $10.08
You save: 77%
Marketplace Item
new Add to Cart $61.26
Marketplace Item
Description: A complete guide to the strategy, design and delivery of services in today's highly competitive business environment.

Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery. It explains the strategic importance of services, as well as their relationship to other functions of the organization, such as marketing and human resource management. It also presents several tools and techniques to help managers improve service processes, streamline delivery, and enhance decision making.

Expand description
Seller Condition Comments Price  
Seller: Ergodebooks
Location: Richmond, TX Ask seller a question
Condition: Good
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$10.08
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: One Stop Shop Bookstore
Location: Memphis, TN
Condition: Good
Shipping Icon
Price:
$25.35
Comments:
Seller: Ergodebooks
Location: Richmond, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$61.26
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
please wait
Please Wait

Notify Me When Available

Enter your email address below,
and we'll contact you when your school adds course materials for
.
Enter your email address below, and we'll contact you when is back in stock (ISBN: ).