Error title
Some error text about your books and stuff.
Close

Service Success! Lessons from a Leader on How to Turn Around a Service Business

by Daniel I. Kaplan

  • ISBN: 9780471591290
  • ISBN10: 0471591297

Service Success! Lessons from a Leader on How to Turn Around a Service Business

by Daniel I. Kaplan

  • List Price: $58.00
  • Binding: Hardcover
  • Publisher: John Wiley & Sons Inc
  • Publish date: 04/01/1994
  • ISBN: 9780471591290
  • ISBN10: 0471591297
used Add to Cart $132.56
Marketplace Item
new Add to Cart $225.11
Marketplace Item
Description: Nine out of every ten new jobs created each year are in the service sector. Although service jobs are at the heart of today's economy, accounting for three-quarters of our GNP, there has not been, until now, a system that enables managers to accurately measure and improve service quality, productivity, and profitability. While manufacturing processes lend themselves to statistical measurement, the intangibles of quality service are much harder to quantify. In this book, Dan Kaplan - the man who dramatically transformed the money-losing Hertz Equipment Rental Corporation into the industry leader with an enviable profit margin - reveals the battle-tested methodologies he used in forging one of the recognized business success stories in the service field. Turnarounds in industry rarely come as 450-foot home runs, Kaplan explains. What is needed instead are 1,000 singles - the kind of steady incremental progress toward a goal that is responsible for most wins, in baseball and in business. In Service Success! Kaplan shows how, by deliberately employing a policy of "small wins", leaders can bring people along with them as they challenge and move beyond the status quo, seeking always to make tomorrow better than today.
Expand description
Seller Condition Comments Price  
Seller: Ergodebooks
Location: Houston,, TX Ask seller a question
Condition: Good
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$132.56
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: Bonita
Location: Newport Coast, CA
Condition: Good
Price:
$221.80
Comments:
Seller: GridFreed
Location: North Las Vegas, NV
Condition: New
Price:
$225.11
Comments:
Seller: Bonita
Location: Newport Coast, CA
Condition: New
Price:
$230.56
Comments:
Seller: Ergodebooks
Location: Houston,, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$251.97
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
please wait
Please Wait

Notify Me When Available

Enter your email address below,
and we'll contact you when your school adds course materials for
.
Enter your email address below, and we'll contact you when is back in stock (ISBN: ).