Drawing on her experience as a pen-for-hire for irate consumers -- and on the advice of clients, attorneys, and CEOs -- Ellen Phillips tells readers:
-- Who to write to, what to say, what to ask for
-- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
-- What steps to take to avoid litigation
-- What consumer smarts automobile buyers need to know
-- How to protect yourself from fraudulent business solicitations
-- How to navigate the courts to ensure the well-being of your family and children
-- How to get proper coverage from your HMO
-- And -- because sometimes the world is on your side -- how to write the perfect thank-you note.

In addition, Ellen Phillips provides an invaluable Appendix that contains the names and addresses of over 600 major companies -- including airlines, automobile manufacturers, insurance companies, and consumer product agencies -- as well as listings of hundreds of trade organizations and government agencies.