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Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results

by Ellen Haygood Phillips

  • ISBN: 9780375701207
  • ISBN10: 0375701206

Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results

by Ellen Haygood Phillips

  • List Price: $15.00
  • Binding: Paperback
  • Publisher: Random House Inc
  • Publish date: 01/01/1999
  • ISBN: 9780375701207
  • ISBN10: 0375701206
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Description: The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

Drawing on her experience as a pen-for-hire for irate consumers -- and on the advice of clients, attorneys, and CEOs -- Ellen Phillips tells readers:
-- Who to write to, what to say, what to ask for
-- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
-- What steps to take to avoid litigation
-- What consumer smarts automobile buyers need to know
-- How to protect yourself from fraudulent business solicitations
-- How to navigate the courts to ensure the well-being of your family and children
-- How to get proper coverage from your HMO
-- And -- because sometimes the world is on your side -- how to write the perfect thank-you note.

In addition, Ellen Phillips provides an invaluable Appendix that contains the names and addresses of over 600 major companies -- including airlines, automobile manufacturers, insurance companies, and consumer product agencies -- as well as listings of hundreds of trade organizations and government agencies.

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